START YOUR RETURN OR EXCHANGE. Unworn shoes, boots, and sandals in their original packaging (box) may be returned within 30 days for an exchange or a return. Exchange your purchase for a new size, color, or style for free!*. Choose the best return op
To start a return or exchange, visit the link below. https://return.aerosoles.com/. To view our Return Policy, click here.
START EXCHANGE HERE. Exchange for a new size for free*!. To exchange the same item/color in a different size, please proceed with “Exchange for a new size” in the return portal, and your return will be processed for the original discount amount for e
START EXCHANGE HERE. We offer the option to return your item and select different products using the Exchange for a new item feature in the return portal. Exchange for a new item allows you to apply your return amount to a new order and shop the enti
You may return or exchange unworn shoes, boots, and sandals in their original shoe box within 30 days of purchase. Items denoted as FINAL SALE are not eligible for return or exchange. All items marked Final Sale are unable to be returned or exchanged
Returns that are sent back via carrier will receive an email confirmation when their return has been inspected* and accepted. Please allow up to 5 days after delivery for the return to be processed. Returns dropped at a Return Bar are refunded within
For information on returns in Canada, visit aerosoles.ca
All items marked Final Sale are unable to be returned or exchanged. PLEASE NOTE: if you ship Final Sale items back to the warehouse without an approved return you will not be refunded and your package will not be returned.
All returns must be returned through the Aerosoles return portal to be considered eligible for a site credit, exchange, or refund. Packages sent back to our warehouse outside of the Aerosoles portal will not be returned or refunded. For the fastest r
At this time, we cannot offer cheaper prices on exchanges. We suggest returning your item for a site credit and re-purchasing the item to receive the new price.
Even exchanges are processed for new sizes or widths. New colors or new styles are not promotional eligible in the return portal. Promotions from an original order cannot transfer to an exchange for a new color or style. To receive a current promotio
If the exchange is processed with the same color for a new size or width, there will not be a price difference. Previous and current coupon codes and promotions cannot be applied to a different style or color. New colors or styles may experience a pr
Items marked as SALE are discounted from their original price. SALE items will have prices ending in $.99 before any coupons or promotions are applied, and you'll see a “SALE: NO EXCHANGES” note above the Add to Cart button. SALE items can be returne
It’s possible that you may have submitted an Instant Exchange where you would have been prompted to provide your credit card information before completing your exchange. If the return is not sent back within 14 days from the date of return submission
Please note that Aerosoles is not responsible for the return or replacement of damaged shoes purchased from other retailers or online sites. Please contact the retailer directly for further assistance.
We offer two options for exchange shipping - regular processing or Instant Exchanges. For regular processing, your new exchange order will ship once your returned product is received at our warehouse. Please note that inventory is not held or guaran
Once your return is started in the return portal, the return confirmation with a return label or QR code is emailed to the email address associated with your order. Please check your junk mail if you do not see the return confirmation initially. If y