WHEN WILL MY EXCHANGE SHIP?Updated a year ago

We offer two options for exchange shipping - regular processing or Instant Exchanges.

For regular processing, your new exchange order will ship once your returned product is received at our warehouse.  Please note that inventory is not held or guaranteed and your order is not considered confirmed until you receive a confirmation email.  Once your order is confirmed, allow two to three business days for your order to ship.  

For your convenience, we offer Instant Exchanges allowing you to have your exchange order confirmed immediately when you submit your return request.  

A temporary authorization will be placed on the provided credit card for the full amount of the exchange order for 14 business days. If your return is not sent back within 14 days from the date of return submission, the credit card provided will be charged the full amount of the exchange order. Please ensure that your parcel is scanned as received when you drop it off and obtain proof by requesting a receipt.

Note: We are unable to make any changes to Instant Exchange orders once placed and they are subject to our stated return policy. 

Once your order is confirmed, please allow two to three business days for your order to ship.  

All Exchange orders ship standard delivery, faster shipping methods are unavailable at this time.