RETURN POLICYUpdated 4 hours ago
Unworn shoes, boots, and sandals in their original packaging (box) may be returned within 30 days for an exchange or a return.
Choose the best return option for you!
1. Exchange the same style/color for a new size or width
2. Shop for a new item
3. Return for a site credit
4. Return for a refund
Returns incur an $11 fee unless checkout+ was purchased at checkout
Return Policy Terms & Conditions:
- Items MUST be returned in their original packaging (box) to be accepted.
- The return fee is $11, unless checkout+ was purchased at checkout.
- Pay $4.95 for checkout+ returns at checkout for a discounted return or exchange.
- There may be a price difference on exchanges for new colors or styles.
- No returns or exchanges on FINAL SALE items. All FINAL sales are final.
- Outbound shipping charges and checkout+ are non-refundable.
- Orders are limited to two consecutive exchanges.
- Due to Facebook policies, Facebook orders with one exchange can only receive a site credit upon returning the exchange.
- Aerosoles reserves the right to block customers who abuse the return policy.
- All tall and mid-calf boots can only be returned via a return shipping label due to Return Bar sizing limitations.
- Returns from Canada must be processed at aerosoles.ca